EstateMan Sevices strives to serve its customer's needs and will
consistently produce and
manage developments of lasting
value to the community. We recognize the need to be flexible,
entrepreneurial, and aggressive, both as individuals and as a
company.
Customer Service : We direct all of our efforts toward our customers
Initiative and Leadership : We encourage and reward entrepreneurial behaviour
Training and Development : We encourage and support all employees to realize their full professional potential. We will provide training and educational programs to develop technical, project management, interpersonal, communication, and leadership skills.
Honesty and Integrity : We always do what is right, fair, and ethical.
Communication : We share appropriate information in an honest and open manner.
Respect : We are considerate of others through the use of appropriate behavior.
Team work : We encourage and reward team work.
Quality : We strive for professional excellence to the highest standards possible consistent with the goals of the project.
Attitude : We are positive, enthusiastic, and have a vibrant spirit.
Accountability : We are responsible for our actions and understand their impact on others.
Customer Satisfaction : We strive to exceed the expectations of our customer's (internally and externally) by anticipating, understanding and responding appropriately to their needs.
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EMS offers information and a
means to obtain services offered by Manager of Your Estate (MOYE)
, WORKER's, which may be requested through Mobile SMS, Website,
the use of an application supplied by EMS and downloaded and
installed by you on your single mobile device (smart phone) (the
Application) or through any other channel made available by EMS
for ROS purposes. All services provided by EMS are hereinafter
referred to as the Service.
Thank you for being our customer
These terms and conditions ("User Terms") apply to your visit to and your use of the website and Services at www.estatemanservice.com (the "Website") whether through a computer or a mobile phone, the Service and the Application (as defined below), as well as to all information, recommendations and or services provided to you on or through the Website, the Service and the Application. For the purposes of this User Terms, "EMS" shall mean EstateMan Services. "You" and "your" means a person who meets the eligibility criteria set out below.
PLEASE READ THESE USER TERMS CAREFULLY BEFORE DOWNLOADING THE APPLICATION AND/OR USING THE SERVICE AND WEBSITE.
SERVICES
EMS offers information and a means to obtain services offered by Manager of Your Estate (MOYE) , WORKER's, which may be requested through Mobile SMS, Website, the use of an application supplied by EMS and downloaded and installed by you on your single mobile device (smart phone) (the "Application") or through any other channel made available by EMS for ROS purposes. All services provided by EMS are hereinafter referred to as the "Service".
AGREEMENT BETWEEN EMS AND YOU
By using the Service, you enter into a contract with EMS (the "Contract"). In order to be able to use the Service, you first need to read and accept the terms and conditions on the website. If you reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into contracts such as this one due to age, you must abide by such age limits and you must not use the Service.
HOW TO USE THE SERVICE
The service allows you to send a
request through EMS to a MOYE in EMS network. The MOYE has sole
and complete discretion to accept or reject each request for
service. If the MOYE accepts a request, EMS notifies you and
provides information regarding the MOYE - including worker name,
mobile number.
EMS
shall procure reasonable efforts to bring you into contact with a
MOYE in order to obtain service, subject to the availability of
worker.
For the
avoidance of doubt: EMS on its own does not provide Estate
services, and EMS is not a MOYE. It is up to the MOYE to offer
Estate Services, which may be requested through the use of Mobile
sms/website/app. EMS only acts as intermediary between you and
the MOYE. The provision of the Estate services by the MOYE to you
is therefore subject to the agreement (to be) entered into
between you and the MOYE. EMS shall in no event be made a party
to such agreement.
YOUR USE OF THE SERVICE
Our Services are available only
in estates registered with us. You warrant that the information
you provide to EMS is accurate and complete for the information
requested by the respective channel of service. EMS is entitled
at all times to verify the information that you have provided and
to refuse the Service or use of the Application without providing
reasons. You may only access the Service using authorized means.
EMS will not be responsible for any loss, damage or disruption of
service due to error in data provided at the time of Service
request.
You may
sms to our call center no 8696828200. EMS shall endeavour to
responds to your sms and cater to your requirements. Nevertheless
EMS does not assure a response at all times due to the dependency
on the call/sms handling capacity which is variable in nature. By
service request via mobile sms, you also agree to the terms and
conditions governing the service (go to www.estatemanservice.com
for detailed T&C). EMS will store the information provided for
contacting you for all service related matters. You may promptly
inform EMS on any change in the information provided, in order to
serve you better.
Service
request via website: You may place a ROS through our website
www.estatemanservice.com. It is mandatory to register with a
valid mobile number and e-mail at the time of first booking. By
signing up, you also agree to the User Terms governing the site.
EMS will store the information provided for contacting you for
all service related matters. You shall promptly inform EMS on any
change in the information provided, in order to serve you better.
Bookings via
Mobile Application: You may download EMS application on your
device for availing the Service. By downloading the Application,
you also agree to the User Terms. EMS will store the information
provided for contacting you for all service related matters. You
may promptly inform EMS on any change in the information
provided, in order to serve you better.
It is your responsibility to check to
ensure you download the correct Application for your device. EMS
is not liable if you do not have a compatible mobile device or if
you download the wrong version of the Application for your mobile
device. EMS reserves the right to terminate the Service and the
use of the Application should you be using the Service or
Application with an incompatible or unauthorized device.
By using the Application
or the Service, you further agree that:
You will only use the Service or
download the Application for your sole, personal use and will not
resell it to a third party. You will not authorize others to use
your account. You will not assign or otherwise transfer your
account to any other person or legal entity. You will not use an
account that is subject to any rights of a person other than you
without appropriate authorization. You will not use the Service
or Application for unlawful purposes, including but not limited
to sending or storing any unlawful material or for fraudulent
purposes. You will not use the Service or Application to cause
nuisance, annoyance or inconvenience. You will not impair the
proper operation of the network. You will not try to harm the
Service or Application in any way whatsoever. You will not copy,
or distribute the Application or other EMS Content without
written permission from EMS. You will keep secure and
confidential your account password or any identification EMS
provides you which allows access to the Service through any
booking channel. You will provide EMS with whatever proof of
identity EMS may reasonably request. You will only use an
authorized network to avail of the service. You are aware that
when requesting transportation services by SMS if available in
your jurisdiction), standard messaging charges will apply. You
will not use the Service or Application with an incompatible or
unauthorized device. You will comply with all applicable law from
your home nation, the country, state and/or city in which you are
present while using the Application or Service.
EMS reserves the right to immediately
terminate the Service and the use of the Application should you
not comply with any of the above rules.
CONFIRMATION OF BOOKING
EMS shall, upon receiving the ROS
from you in the manner set out above, proceed to confirm or
decline the ROS based on the availability of WORKER. In the event
the ROS is confirmed, you shall check the ROS details through
sms/website/app.
You
shall bear the consequences and damages for any delay that may be
caused to you due to your failure to check the confirmation
sms/email or failure to inform EMS of the incorrect details
immediately.
PAYMENT
Payment for the services rendered to the residents of the Estate shall be made by the MOYE of the Estate as per the terms and conditions agreement signed (between EMS and Estate resident society) at the time of start of the service.
MESSAGING
You may, upon availing or attempting to avail the Services, receive messages in your registered mobile phone from EMS regarding the following: (i) confirmation of ROS (ii) EMS declining your ROS; (iii) providing WORKER details. However, the above list is not exhaustive in nature and you may receive additional and different messages from EMS. You hereby understand, agree and give consent to the receipt of such messages from EMS.
Your privacy matters to EstateMan
Services (the "Company/Firm", "we", "EMS", or "us"). This Privacy
Policy explains how we collect, use, share and protect
information about you. We also provide information regarding how
you can access and update your information and make certain
choices about how your information is used.
The Privacy Policy covers both our
"online" (e.g., web and mobile services, including any web sites
operated by us such as www.estatemanservice.com or mobile
applications, however accessed and/or used, whether via personal
computers, mobile devices or otherwise) and "offline" (e.g.,
collection of data through mailings, telephone, or in person)
activities owned, operated, provided, or made available by the
Company/firm. Our "online" and "offline" activities are
collectively referenced as the "Services." This Privacy Policy
also applies to your use of interactive features or downloads
that: (i) we own or control. (ii) are available through the
Services; or (iii) interact with the Services and post or
incorporate this Privacy Policy.
BY USING OUR SERVICES OR BY OTHERWISE
GIVING US YOUR INFORMATION, YOU AGREE TO THE TERMS OF THIS
PRIVACY POLICY. Please review the following carefully so that you
understand our privacy practices. If you do not agree to this
Privacy Policy, do not use any of our Services or give us any of
your information. In addition, please review our Terms and
Conditions, which may apply to your use of our websites and
mobile applications. This Privacy Policy is incorporated by
reference into the applicable Terms and Conditions.
1. WHAT INFORMATION DO WE COLLECT?
(a) INFORMATION YOU PROVIDE TO US
We may ask you to provide us with
certain categories of information such as personal information,
which is information that could reasonably be used to identify
you personally, such as your name, e-mail address, and mobile
number ("Personal Information"). We may collect this information
through various forms and in various places through the Services,
including account registration forms, contact us forms, or when
you otherwise interact with us. When you sign up to use the
Services, you create a user profile. The current data fields that
might be requested for are:
(b) INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES
In addition to any Personal
Information or other information that you choose to submit to us,
we and our third-party MOYE's may use a variety of technologies
that automatically (or passively) collect certain information
whenever you visit or interact with the Services ("Usage
Information"). This Usage Information may include the browser
that you are using, the URL that referred you to our Services,
all of the areas within our Services that you visit, and the time
of day, among other information. We may use Usage Information for
a variety of purpose, including enhancing or otherwise improving
the Services. In addition, we collect your IP address or other
unique identifier ("Device Identifier") for your computer, mobile
or other device used to access the Services (any, a "Device"). A
Device Identifier is a number that is automatically assigned to
your Device used to access the Services, and our computers
identify your Device by its Device Identifier. Usage Information
may be non-identifying or may be associated with you.
Whenever we associate Usage
Information or a Device Identifier with your Personal
Information, we will treat it as Personal Information.
In case of booking via call centre,
EMS will record the calls for quality and training purposes.
In addition, tracking information
is collected as you navigate through our Services, including, but
not limited to geographic areas.
Usage Information may be collected
using a cookie.
If you
do not want information to be collected through the use of
cookies, your browser allows you to deny or accept the use of
cookies. Cookies can be disabled or controlled by setting a
preference within your web browser or on your Device. If you
choose to disable cookies or Flash cookies on your Device, some
features of the Services may not function properly or may not be
able to customize the delivery of information to you.
2. USE OF INFORMATION COLLECTED
Our primary goal in collecting
your Personal information or Usage Information is to provide you
with an enhanced experience when using the Services.
Based upon the Personal Information
you provide us when registering for an account, we will send you
a welcoming SMS to verify your username and password. We will
also communicate with you in response to your inquiries, to
provide the services you request, and to manage your account. We
will communicate with you by email, telephone, or SMS or text
message.
We use your
information to closely monitor which features of the Services are
used most, to allow you to view your service history, view any
promotions we may currently be running, rate services, and to
determine which features we need to focus on improving, including
usage patterns and geographic locations to determine where we
should offer or focus services, features and/or resources. We use
the information collected from our Mobile Application so that we
are able to serve you the correct app version depending on your
device type, for troubleshooting and in some cases, marketing
purposes.
We use your
Internet Protocol (IP) address to help diagnose problems with our
computer server, and to administer our web site(s). Your IP
address is used to help identify you, but contains no personal
information about you.
We
will send you strictly service-related announcements on rare
occasions when it is necessary to do so. For instance, if our
Services are temporarily suspended for maintenance, we might send
you a sms /email. Generally, you may not opt-out of these
communications, which are not promotional in nature. If you do
not wish to receive them, you have the option to deactivate your
account.
In addition, we may use your Personal Information or Usage Information that we collect about you:
(1) to provide you with information or services or process
transactions that you have requested or agreed to receive
including to send you electronic newsletters, or to provide you
with special offers or promotional materials on behalf of us or
third parties.
(2) to process your registration with the
Services, including verifying your information is active and
valid.
(3) to improve the Services or our services, to
customize your experience with the Services, or to serve you
specific content that is most relevant to you.
(4) to
enable you to participate in a variety of the Services features
such as online or mobile entry sweepstakes, contests or other
promotions.
(5) to contact you with regard to your use of
the Services and, in our discretion, changes to the Services
and/or the Services policies.
(6) for internal business
purposes.
(7) for inclusion in our data analytics
(8) For purposes disclosed at the time you provide your
information or as otherwise set forth in this Privacy Policy.
Please note that information
submitted to the Services via a "contact us"/feedback or other
similar function may not receive a response.
3. HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES?
We may share non-personally
identifiable information, such as aggregated user statistics and
log data, with third parties for industry analysis, demographic
profiling, to deliver targeted advertising about other products
or services, or for other business purposes. We do not sell,
share, rent or trade the information we have collected about you,
including Personal Information, other than as disclosed within
this Privacy Policy or at the time you provide your information.
We do not share your Personal Information with third parties for
those third parties direct marketing purposes unless you consent
to such sharing at the time you provide your Personal
Information.
EMS shall
be entitled to disclose to all of its group companies or any of
its authorized chauffeurs or any government body as so required
by the law or by directive or request from such government body
or any third party, your particulars in the possession of EMS in
any way as EMS, in its absolute discretion, deems fit or if it
considers it in its interests to do so.
(a) WHEN YOU AGREE TO RECEIVE INFORMATION FROM THIRD PARTIES
You may be presented with an
opportunity to receive information and/or marketing offers
directly from third parties. If you do agree to have your
Personal Information shared, your Personal Information will be
disclosed to such third parties and all information you disclose
will be subject to the privacy policy and practices of such third
parties. We are not responsible for the privacy policies and
practices of such third parties and, therefore, you should review
the privacy policies and practices of such third parties prior to
agreeing to receive such information from them. If you later
decide that you no longer want to receive communication from a
third party, you will need to contact that third party directly.
(b) THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF
We use third party companies and
individuals to facilitate our Services, provide or perform
certain aspects of the Services on our behalf such as
worker/serviceman and companies they work for to provide the
Services, and other third-parties to host the Services, design
and/or operate the Services features, track the Services
analytics, process payments, engage in anti-fraud and security
measures, provide customer support, provide geo-location
information to our workers, enable us to send you special offers,
host our job application form, perform technical services (e.g.,
without limitation, maintenance services, database management,
web analytics and improvement of the Services features), or
perform other administrative services. We may provide these
vendors with access to user information, including Personal
Information, this information sharing is limited to only the
information needed by the vendor to carry out the services they
are performing for you or for us. Each of these vendors is
obligated not to disclose or use Personal Information for any
other purpose.
4. SECURITY
The Personal Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information - such geo-location information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone and keep on changing from time to time for better protection.
